Returns & Refund Policy

🔁 Returns & Refund Policy

Last updated: January 2026

At Joomcy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

📦 Returns

We accept returns under the following conditions:

The item must be unused, undamaged, and in its original packaging

Return requests must be submitted within 14 days of receiving your order

Proof of purchase (order number or receipt) is required

Some items may not be eligible for return due to hygiene or safety reasons. Eligibility will be confirmed during the return request process.

🔄 How to Request a Return

To initiate a return, please contact us at:

📧 thegeneralvault@yahoo.com

Include:

Your order number

The reason for the return

Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions if approved.

💰 Refunds

Once we receive and inspect the returned item:

Approved refunds will be issued to the original payment method

Refunds are processed within 5–10 business days

Shipping fees (if applicable) are non-refundable

❌ Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale

Used or damaged items not due to our error

Items returned without prior approval

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will arrange a replacement or refund at no additional cost.

🛃 Customs & Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect

Any customs duties or taxes related to returns are the responsibility of the customer

📩 Contact Information

For any questions regarding returns or refunds, contact us at:

📧 thegeneralvault@yahoo.com